Processing time
Orders are packed and dispatched within one to two business days. Because every piece is handmade and some are woven to order, occasional items take longer — where that is the case, the product page will say so before you buy.
Delivery estimates
| Destination | Service | Estimated time | Cost |
|---|---|---|---|
| Domestic | Standard tracked | 3–5 business days | $5.00 |
| Domestic | Express tracked | 1–2 business days | $15.00 |
| Domestic | Free shipping | 5–7 business days | Free over $50 |
| International | Tracked | 7–14 business days | Calculated at checkout |
Packaging
We use plastic-free, biodegradable packaging wherever it is practical. Boxes are recycled cardboard, void fill is paper, and tape is paper-based. If a piece needs protection for a long journey we use recycled corrugated card rather than bubble wrap.
Every order includes tracking, and you will receive a dispatch email with the tracking link the moment your parcel leaves the workshop.
Returns
You have thirty days from delivery to return any unused item in its original condition for a full refund. Return shipping is your responsibility unless the item arrived damaged or faulty.
Custom and personalised pieces cannot be returned unless faulty, because they cannot be resold.
Damaged or incorrect items
If something arrives damaged, or is not what you ordered, email us within seven days of delivery with a photograph of the item and the packaging. We will replace it or refund you in full — you will not be asked to pay return postage in either case.
Something not right with your order?
Send us a message with your order number and we will sort it out.