Before you write
A lot of common questions already have detailed answers. Checking these first will usually get you a faster answer than waiting for a reply.
- Shipping times, costs and our 30-day return policy are set out in full on the shipping page.
- How to care for a woven piece is covered in our care guide.
- Where to buy or harvest leaves is answered in the sourcing guide.
- Anything about the site, your data or cookies is covered by the privacy policy.
Custom and wholesale work
We take a small number of custom commissions each month: matching sets for a wedding, branded gift boxes for a small business, or a one-off piece to a specific size. Tell us the object, the approximate dimensions, the quantity and the date you need it by, and we will tell you honestly whether we can do it.
Custom pieces typically take two to three weeks. We will always confirm the timeline in writing before you pay anything.